Job Description

Description

Are you ready?

Do you have the passion and energy to embark on a journey of enjoying a challenging career as a Policy Goverance Analyst?
Are you an experienced Analyst with more than 3+ years of analyzing Policies? Would you be interested in an employer who can provide you with Innovation, Leadership and Endless Possibilities?

Are you looking for a fulfilling career in Policy Governance?

Then this Policy Goverance Analyst is for You!

Rogers Communications is the industry leading diversified Canadian communications company. We are engaged in three primary lines of business through wholly owned subsidiaries: Rogers Wireless, Canada's largest wireless voice and data services provider, Rogers Cable, the largest provider of
cable television, high speed internet and telephony and Rogers Media, Canada's premier group of category leading broadcast, print and online media assets.

The objective of the Rogers Business Transformation Team is to improve the customer experience head-on by designing, building and implementing the first sales, ordering and billing infrastructure for both Cable and Wireless products and services. This position will support the evolution of existing policies to support customers, employees and business operations across the enterprise.



Some of the highlights for this position will give you the opportunity to:



Collect, inventory and validate potential policy related gaps from multiple sources.
Complete detailed analysis of policies and process within the organization, including gathering data, investigating cause-effect relationships, and measuring impacts of the policy against key performance metrics.
Support all aspects of the gap closure process including scoping, action plan development, tracking progress, implementation, monitoring, reporting and post-implementation review.
Facilitate and participate in cross-functional sessions to gather input and provide recommendations on improving existing policy gaps.
Co-ordinate & communicate approved policy recommendations.
Ensures standardization guidelines are met
Overall tracking and reporting on policy inventory progress and gap resolution

Inform Communicate Entertain



Qualifications
Demonstrated passion for understanding and improving the customer experience.
Post secondary education or equivalent in a business or related discipline preferred
Previous success in experience in business policy, process, research and documentation techniques.
Proven ability to conduct effective research, analysis and prepare reports for stakeholders.
Excellent oral/written communication and facilitation skills.
Superior interpersonal skills with the ability to achieve desired results
Proven ability to impact, influence and interact within various levels of the organization
Able to work effectively and independently on multiple, simultaneous tasks within fast-paced action oriented environment
Strong skills in Excel, MS Word, PowerPoint
Rogers billing system knowledge is considered an asset


Rogers is an Equal Opportunity Employer


Profile
Job Field Internal/Employee Communication
Locations CA-ON-Toronto
Schedule Full-time
Employee Status Regular
Travel Yes, 5 % of the Time


Additional Information
Target Start Date April 20, 2009
Apply Online: www.rogers.com (Careers)